When organising corporate travel policies and programs, a persistent problem is balancing the needs of the business with the needs of the traveller. Traditionally the business gains favour, with the traveller urged towards the cheaper option, rather than the one best for them. But according to the Association of Corporate Travel Executives (ACTE), the balance is now shifting as business travel managers are making their policies more traveller considerate.

Travel policies aim to increase compliance. Travel managers must consider the cost of the travel, but while also taking into consideration the security of the traveller. Traditional methods of education and mandate compliance remain popular methods, but rewards and incentives are also playing a part. Increasingly managers are finding that a one-size-fits-all approach is not effective.

As Philip Haxne, regional director EMEA of Global Business Consulting for American Express GBT, says– “the needs of the business and the desires of today’s business traveller are often different, but we have to quickly rise to the challenge of finding a programme balance that supports both.” Suggestions include the use of technology and a managed travel toolset to assess individual needs and allow travellers to feel secure.

Those organising events in HCCE’s unusual conference venues will find there is already much to meet the needs of the travellers. In addition to well-equipped conference venues with state-of-the-art technology, there are also all the amenities of the beautiful cities surrounding them. However, a range of travel details must be considered, to ensure the best arrangements for both the business and the traveller.


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